Internet Connection Problems

[eXtr3m3]

Well, I live in a house hold of 5 people, 4 of which are internet-savvy and use multiple devices. I only use my PC to play CSS or Garry's Mod. Anyways, most of the time I have beautiful internet connection, no lag at all, however, at random times my connection will cut out and my modem will just reset by itself, and instead of saying no internet connection, it will say "Limited Connection". Can anyone explain what I would have to do to fix this once and for all?

[AwesomeRaptor]

Well' date=' I live in a house hold of 5 people, 4 of which are internet-savvy and use multiple devices. I only use my PC to play CSS or Garry's Mod. Anyways, most of the time I have beautiful internet connection, no lag at all, however, at random times my connection will cut out and my modem will just reset by itself, and instead of saying no internet connection, it will say "Limited Connection". Can anyone explain what I would have to do to fix this once and for all?[/quote']

 

call your ISP help hotline?

[eXtr3m3]

I have a couple times actually, but they sent the same guy back to my house, and apparently, its fixed. At first, he just checked a few cables, then the 2nd visit he suggested replacing our old modem with a new one, still didn't work.

[Veggie]

Could be lot's of reasons. I'd check your modems event list. Type your ip in to your browser and hit enter, that should let you see what is going on. Otherwise depending on how old your modem is such as docsis 2.0 modems are outdated and you need a docsis 3.0 like a arris modem, your isp is probably limiting your connection based on the modem you have. Comcast does this, same with other major isps. Give them a call and ask if you need a docsis 3.0 modem. If you check the config on your modem (click the hardware tab on that same website you checked the event log.

 

Hope that helps you solve the problem.

[Moop the communist]

Since you said your modem "resets itself" and you already contacted support, I'd assume they made you reset it, checked compatibility, and configuration on your side as well as theirs. If that's the case, try a new modem.