I will address this part in this post. Let me let you guys into a bit of the decision making behind this push as well as some of my personal thoughts. In the Canadian Forces, we learn how to deal with situations that involve decision making in order to further a goal, plan or objective. In order to do this, we do what is called a 'risk assessment'. In order for a decision to be made that is in the best judgment of the individual or group, the following process is followed (adjusted for a gaming community vs military force):
- Specify the mission at hand
We, as a board, are looking to consolidate our platform offerings to the community in order to provide a more streamlined and consistent approach to socializing within the Steam-Gamers gaming organization.
In order to do this, we are looking to merge our voice and text platform offering into Discord. Discord is a newer gaming social media platform that allows for simultaneous voice and text-based conversations in a community sphere. We are looking to merge our existing Teamspeak server base into Discord to provide a single source for Steam-Gamers social media.
Identify problems that may arise
Change is always difficult within any organization. There are entire courses dedicated to change management, giving people the tools they need to manage change within an organization. A change in any system is never easy, so it's expected that there will be backlash or arguments against. Within SG, TeamSpeak has been used for years (since Ventrilo was discontinued) and has been used for official meetings for the last few years. As a Board, we are looking to keep abreast of the gaming sphere and officially adopt platforms that can adapt to the changing needs and requirements of the community.
As a result, our agreement in the Board discussion was to adopt Discord-only as a trial to see how it ran overall with the community. I believe we would have done better by stating that at the outset, but either way the end result is the same. While we didn't have unanimous agreement in the thread I voted in, the majority of the board agreed to trial this for a period and gather feedback post-launch.
Implement Controls
Once Discord-only launches at the end of the month, we will definitely be taking feedback from all sources. In the run-up to launching, we are working with CA+ in their section to identify shortcomings of the Discord currently and are working with the Technical Team on beefing it up in anticipation of the switch over. We are currently looking to gather their thoughts and recommendations to make it as good as it can be in anticipation of full launch. In terms of community feedback, as Caution noted it's fully kosher to offer your thoughts - until the launch happens however, we are in construction mode and would recommend you pipe feedback to the CA+ team for discussion. One thing that doesn't help with any process is the creation of public drama, as it's counterproductive to any team trying to make a new change while still including positive feedback from their base.
Assess decision and make changes
As the rollout happens and continues on, we will as a team (staff with BD decision) look at how the Discord rollout has happened and will make decisions on how best to proceed. Based on the result and response, we could see:
- Continue as discord-only with no changes;
- Continue as discord-only with changes (all staff involved + community feedback);
- Re-introduce hybrid TS/Discord system and re-evaluate; or
- Removed Discord in favor of TS.
Personally, I like TS. I don't think it's a bad platform, nor do I think it should never be used by anyone again. However, with Discord, it bridges two different systems that I think can do better together rather than independently - a primarily voice-based system (TS), and a text-based system (Slack for staff, Discord currently for the community at large). We use multiple systems to accomplish similar goals, so I think it makes sense to try bridging things together. Now, I'm not saying that for staff we're moving Slack. I think it would be interesting to try, and I did detail my thoughts last night to some people; however, that is up for discussion later as it hasn't been brought up as a group at all.
Happy to discuss the upcoming changes as we continue planning.
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In terms of the rest of the post, I prefer to speak with those people involved privately via PM, but I will say this - as VP, I have worked with the various teams consistently and exhaustively over the last few months to continue pushing changes, making updates, and helping where needed. When all of the drama went down in December, I was at my wit's end - I could not believe how much drama had picked up and how utterly exhausted and stressed it made me. I took this holiday off to re-evaluate my position within SG and how/if I wanted to continue forward. After taking time off to de-compress, relax and truly think about things, I have come to this conclusion: we all treat this place way too fucking seriously. While I am happy that some of you (as well as myself I'd like to say) have put in hours and hours of work here, we have to remember that at the end of the day, it's just a gaming community.
Nothing in this place will matter in your life more than school, your jobs, or your social life. We are here to run a community for CS:GO and other serves and let people have fun - the forums and discord can also be a source of fun, but when people bring up drama, call others out, step down and complain, etc. etc. it does literally nothing for you nor us. At this point I could literally not give half of a shit about all of the drama that is ongoing and continues to happen. My job stays the same - ensure that our managers have what they need to run our servers effectively, keep rule breakers off of our servers, work with the board on expanding our offerings and keeping us in the top echelons of gaming communities, and more. What my job does NOT cover - stand idly by when people step down because they're mad, then pick apart current staff for decisions they make; make passive-aggressive comments to the point of utter annoyance; continue in the back-and-forth that adds nothing to any conversation; etc.
I don't like to take sides in arguments around here, nor do I usually elect to make longer posts on drama in the public sphere. I much prefer to keep these things private as the rest of the community doesn't deserve to see this spilling out into the limelight. But at a certain point, when you cause me to lose sleep, arrive late for work, and miss out on visiting my girlfriend who lives 6 hours away because I have to stay up until 3am dealing with pathetic drama - I have had enough. We are all one community. The board makes decisions that it feels is in the best of the community - and these decisions can always be reversed; nothing is set in stone. If you have a problem with the way that our staff of over 40 people does things, or if you feel like you are being dis-credited, dis-honored or offended, feel free to go somewhere else. We are inclusive of anyone who is willing to work with us, rather than against us.
I truly love this community and hope that we can reach new heights and places we've never been before. I will continue to do my best to accomplish this, by working with our teams and admins to make the community as fun as possible to be a part of.
If you would like to speak more on this, please feel free to private message either myself, Caution, or anyone else on the Board.