I'm sorry but LOL WAT. This is the same shit my dad pulls with assuming everyone is a god damn mind reader. Either indicate in your comment that you're ingame or preferably disable P.Chats whilst you're ingame. How the fuck is someone supposed to know you're playing a game unless you TELL them? If you tell them you're ingame and they still harass you, then do something about it.
As an AO, I fully admit that I set a terrible example; but it's been said since day 1 that we should set an example to the community. Yet most of the higher ups are the first to start disrespecting an individual. When you tell an individual asking a legit question to "fuck off", you're basically just a douche. There's very few who I can say never participated in making fun of another user, or just being a "bully" for no reason. The hypocrisy here is amazing, really. How many threads have we seen saying to respect individuals, and how action will now be taken? Rarely does anyone ever get punished for these it, yet it's continually brought up.
Demoting an SA-A who is active ingame and does their job is pretty cool though, keep at it. Kind of funny since I rarely see most of the current CA's ingame. Though they're active on forums and vents, but there's more to the community than that.
I tried that with inactive AO's when I was an AO. At least bringing it up to the higher ups, nothing really got done about it except a simple warning. Obviously people have lives, but when you do almost nothing, you should be demoted so someone who can do the work will actually -do- it.