I agree with Dominic’s original post to an extent, but would push it a step or two further as well. At this time, when forum/server activity is down, I agree with Caution that it is best to simplify and return to our roots. The thoughts I basically have is this…
The part I disagree with is the removal of Internal Affairs, which I will explain later on. At the moment, we do not have the population or growth to warrant the elaborate rank structure that currently exists. I think the Modding, Marketing, Designer, Streamer teams should be discontinued until a later time when we have more population. Right now, the focus of the community needs to be on the servers, which will in turn help out our forum activity. If we remove those teams, our rank structure would be as follows:
President & VP
Board of Directors
Internal Affairs Manager
Internal Affairs Officers
Technical Manager
Technical Administrators
Junior Technical Administrator
Lead Server Manager
Server Managers
Lead Advisor
Community Advisors
Server Admins
Legends
Veterans
Honorable Gamers
Supporters
Regulars
Members
...Which, in all honesty, for a community of this current size, is still too many ranks. While we’re in a sort of “rebuilding” mode as far as population and which servers to keep and get rid of and whatnot, I feel it’s best for the BDs themselves to manage each different group, thereby eliminating the “managers” or “leads” of each group.
I’d like to pose a question to which I don’t currently have the answer: is there a need for IAM, TM, LSM, and Lead Advisor, and what do the individuals in these roles do? Can these duties be performed by the BDs or other individuals in IA/SM roles, without an actual title? Additionally, could we remove the JTA role, and just combine that with regular TA as well? In the past, TA access varied user to user anyways, so that could be another simplification to the structure. If we remove JTA, and those manager/lead roles, in addition to the above changes of removing the teams, this would be the rank structure:
President & VP
Board of Directors
Internal Affairs Officers
Technical Administrators
Server Managers
Community Advisors
Server Admins
Legends
Veterans
Honorable Gamers
Supporters
Regulars
Members
...Which is a lot more manageable/understandable than the current structure. However, I think there are still changes that could be made even further than this.
Take Community Advisor for example. You could remove this role to make sure input from all admins is taken into account. Why limit ourselves, especially given our current size and server population, to discussing community matters with only certain “senior” admins? Encourage discussion among everyone, and people will want to post more and participate. That would help solve the issue of less forum activity these days as well.
I understand CA was talked about becoming a Server Representative instead. While it’s an interesting idea, I think that currently it’s not needed. Server population is the important thing to focus on right now, and while it sounds like a good rank to have, what difference will they actually make? If we want to get the servers popular, are Server Reps going to do that, or is it the combined efforts of all players and admins?
Beyond that, let’s look at the responsibilities of the IAO group:
Handling and resolving admin complaints and ban appeals
How many admin complaints and appeals have existed in the last 2 months? 6 admin complaints, at least one of which looks like it was a joke. 5 appeals. Not saying those statistics warrants removal of this group, but these issues do not come up often anymore. Also, only 3 player complaints in the last 2 months as well.
Handling admin disputes as they arise
If this also refers to complaints, see above.
Participating in promotion discussions
Good to have more people than just BDs discussing promotions within the ranks.
Participating in hosting CA+ admin training and assisting with creating training materials.
Having any sort of admin training program is good for those new to any rank.
Managing member of the month/staff of the month nominations and awards
I need to look more into how this works, so no comment at the moment.
Then let’s look at the responsibilities of the SM group:
Verify that servers are operational
This can really be done by any higher up.
Reboot dead/lagged servers
This could be done by any higher up as well.
Search for new maps for all servers
This is important, especially researching what kind of maps players like, and getting feedback on different maps.
Upload maps to the servers and fast downloads site
A necessary step to the map adding process.
Edit map lists & rotations
Another necessary step to the map adding process.
Maintain dominion over and keep up to date with their respective server
Can’t run a server without knowing what’s going on.
As Caution said, what AO, or Administrative Officer, used to be is basically IA and SM combined into one group. When looking at the IAO duties next to the SM duties, honestly you could probably merge them into one group again as AOs, with BDs stepping in as needed. With as few as complaints/appeals come up these days, it would be a workable structure in my opinion, but as Caution also said, don’t want all the SMs to just quit… However, if some just want to manage servers while others don’t mind the extra work, you could just make them TAs, with the same access they have currently so they can keep doing their thing.
How the AO group would operate, would be more defined as time goes on. Merging two groups together, you can’t expect everything to be perfect right away. It does take time to adjust to change. However, when people step down, bringing in fresh blood is the opportunity for the Board to define and emphasize their expectations of the AO group, which is why I say it will be more defined with time.
Looking at the last structure I listed above, if we made these changes as well, our structure would look like:
President & VP
Board of Directors
Administrative Officers
Technical Administrators
Server Admins
Legends
Veterans
Honorable Gamers
Supporters
Regulars
Members
This is just some of my thoughts, and I think this makes more sense and is far more straightforward than the current list of ranks, for the current state of the community. I’ve seen a lot of rank structures at this place, ideas that have worked/not, but we have more ranks now than I’ve ever seen, and we’re at one of our slowest points. I had more typed up for this before, but I can’t find where I saved it, so I’ll wrap it up.